Customer Service Specialist

Company Description

Welcome to Ontopo, where the art of dining meets cutting-edge innovation! Ontopo provides the restaurant industry with solutions designed to elevate culinary experiences through advanced technology. Our comprehensive product suite enables users to maximize efficiency, optimize table utilization, enhance online presence, and achieve unparalleled operational excellence.

Our track record is a source of great pride. We drive an average of 3.2million monthly diners to our collaborative partners (1000+ restaurants, bars, vineyards, etc), which is a testament to both the value provided by our tech and the dedicated contribution of our passionate, diverse team of professionals - including tech minds & industry experts - who propel our mission forward. As we expand into Europe and the U.S., we continue to redefine dining worldwide, and we have an exciting opportunity for you to join our growing team!

Role Description

You will be responsible for providing excellent customer support by addressing inquiries, resolving issues, and ensuring customer satisfaction. You’ll utilize your skills in customer service, phone etiquette, and customer experience to create positive, professional interactions with our restaurant partners and customers.

This is a full-time position based in our Tel Aviv headquarters.

Qualifications

• Previous experience in restaurant/hospitality management positions is mandatory. We value individuals who deeply understand the industry's nuances and can leverage their experience to provide excellent support.

• Customer Support, Customer Satisfaction, and Phone Etiquette skills

• Experience in delivering exceptional customer service.

• Effective teamwork is essential. We believe in the power of collaboration and value people who can contribute positively to a supportive team environment.

• The candidate should possess proficiency in relevant technical skills, including solving software problems, understanding technical documentation, and adapting to new technologies.

• Strong interpersonal and communication skills

• Ability to effectively handle customer inquiries and resolve issues in a professional & timely fashion.

• We encourage creative problem-solving and innovation. The candidate should be able to think outside the box to develop unique solutions.

• Detail-oriented, organized, able to multitask and prioritize effectively.

• Ability to work well in a fast-paced environment.

If you thrive on providing exceptional customer service and enjoy working with advanced technology, we want to hear from you!