Help Desk Team Lead

Paragon is a fast-growing Cyber intelligence company that is rapidly establishing itself as a key player in the industry. We are a young innovative company with a cutting-edge product, based in Tel Aviv.

We are looking for a Help Desk Team Lead to join us. As part of the role, you will be leading the help desk team within the R&D’s infrastructure group. As a Help Desk Team Lead you will work closely with the IT and Security managers within the infrastructure group to ensure best available services and technical support company wide.

Responsibilities:

• Lead, grow, mentor, and manage the team.
• Planning and execution according to the company roadmap
• Maintain, upgrade, install company’s endpoints and provide technical support to users throughout the company
• Implementing security policies on endpoints and servers by using the most advanced technology and solutions in the market
• Install and enforce the company's security policy to all devices and users.
• Design and implement automation processes to increase the team’s efficiency.
• Automate and constantly improve the support process.
• Work closely with the Security and System & Networking teams.

Required skills:

• At least 3 years Experience managing a team.
• Strong analytical and problem-solving attitude - A "can-do" attitude
• Eager to learn and to improve.
• Excellent written and verbal communication skills
• Proven experience in Help Desk / Tech Support
• Ability to work under pressure while maintaining excellent in-person communication
• Good understanding of networks and experience with network hardware configuration
• Experience working with Linux.
• Experience working with Apple MacBooks

Nice to have skills:

• Experience working with Atlassian products.
• Experience with Google Gmail and G-Suite
• Experience working with VMware vSphere.
• Experience working with endpoint security solutions.