Customer Success Manager

The job is at a startup that has been operating for about two years, staffed by wonderful people. The company has raised funds twice and is already making sales.

We are looking for an experienced Customer Success Manager (CSM) to manage relationships with MSP partners in the cybersecurity industry. The ideal candidate will have over 3 years of experience in customer success management, strong communication skills, and a solid understanding of cybersecurity products.

It is essential that the candidate has managed at least 100 customers and understands what low touch is

This role include serving as the main contact for MSP partners, driving product adoption, collaborating with internal teams, providing training, advocating for customers, monitoring partner health, conducting business reviews, identifying growth opportunities, and managing renewals. The role requires availability for early morning calls (Australian time zone) and offers a hybrid working arrangement.