Customer Solutions Manager, EMEA-PS-IL-CSM

Description

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

At Amazon Web Services (AWS) we are changing the future of IT.

As part of the core AWS account team the Customer Solutions Manager, will help our customers to arrive in that future.

You will work across AWS teams and apply your technical and program management expertise to serve some of the largest and globally diverse enterprises in the world.

Successful candidates will have a strong delivery and change management background, be detail oriented, have excellent problem-solving abilities, and be exemplary communicator both at the executive and project team level.

You will have the ability to gain stakeholder buy-in, negotiate and lead virtual teams.

Key job responsibilities

You will be an AWS evangelist and influence your customers to allocate the appropriate resources to achieve their goals. Your technical expertise and operational excellence will influence your team’s decisions and help us drive secure and robust customer solutions. You will also need to assess risks, anticipate bottlenecks, provide critical issue management, balance trade-offs, and encourage risk-tasking to maximize business value.

About The Team

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Hybrid Work

We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near our TLV Amazon offices.

We are open to hiring candidates to work out of one of the following locations:

Tel Aviv, ISR

Basic Qualifications

• Significant project management experience including the following disciplines: scope, schedule, budget, quality, along with risk and critical path management.
• 8+ years in a client facing role
• Superior written and verbal communication skills
• Demonstrated ability to effectively deliver information at the C-suite/VP level .
• Strong organizational and troubleshooting skills with precise attention to detail
• Demonstrated ability to maintain composure in stressful situations, responds to customer needs quickly and effectively, adapts to change
  
  

• International professional experience; experience working in or with emerging markets.
• Fluency in additional languages.
• Familiarity with the AWS product suite.
• Demonstrated leadership through influence.