Junior Digital Customer Success Manager- Israel

Radware, a leading provider of best-in-class cloud-based security solutions, helping MSSPs, service providers and enterprises offer and gain the highest possible level of security, is looking for a Junior Digital Customer Success Manager.

The Digital CSM will manage all aspects of customer life cycle, ensuring that customers realize business value through the onboarding, adoption and upsell Radware cloud services.

In addition to ensuring customer health.

As a Digital CSM you are responsible for managing a portfolio of customer accounts. You will ensure regular engagement with the customer.

Engagement framework:

• Once handed over, you will deliver a digital introductory with the customer and internal stakeholders to determine onboarding milestones and high-level plan.
• Ensure customer rolls out quickly and help by mitigating any challenges that come along to delay or stop deployment using internal resources.
• Follow up on customer service adoption regularly.
• Coordinate internal resources to ensure customers’ business needs are met.
• follow up and log interactions with your customers.
• Plan and execute upsell and cross sell activities.
  
  

• 1 year of experience as a CSM or a project manager- Must
• Networking and security background - an advantage
• Experience with working with customers directly
• Excellent presentation & Communication skills
• Able to build relationships and trust quickly.
• Able to understand technology.
• Strong communication written and verbal skills.
• Fluent in English
• Fluent in Italian (big advantage)
• Ability to work under high pressure according to processes and procedure
• Active listening skills.
• Preparedness – able to ensure that all areas are considered before engaging with customers.
• Demonstrate empathy – look through the eyes of others.
• Self-aware, quick learner, detail orientated.
• Our offices are in TLV, Ramat Hayal, and we are attending the office 4 days a week.