Customer Success Manager- European Market

Hi! Thanks for checking us out!

Who we are:

Riverside is your online studio for high-quality recordings and incredibly smart and fast editing. It's powered by AI, but built for human conversations - anything from podcasts to video marketing is captured with 4K video quality and crystal-clear audio, no matter where you’re located.

By removing all barriers between idea and expression, we empower anyone to create stories and conversations that engage their audience and inspire the world with conversations and stories.

About this CSM Role

We are looking for a customer-obsessed, self-starting Customer Success Manager to manage a portfolio of our small to medium-sized business customers. If you have:

• a passion for helping customers be successful with technology
• a drive toward outstanding customer service
• ambition to meet your personal goals and grow your career in Customer Success
• Interest in audio and video content creation

What you will do:

• Manage the customer journeys of Riverside Business accounts
• Full lifecycle management from onboarding through renewal and expansion
• Guide customer onboarding and facilitate a smooth implementation of Riverside
• Drive adoption by building success plans with customers to help them realize the value of Riverside
• Lead business reviews, check-in calls, and training sessions to build a strong relationship with customers
• Own the renewal process, which includes account planning, pricing negotiations, and identifying opportunities to grow customer accounts
• Collaborate with product, support, and business teams to help solve problems and advocate for customer needs
• Champion customer-centricity through collecting and sharing customer stories

What expertise you bring with you :

• At least 2 years of experience in customer success in a SaaS environment
• Passion and deep understanding of the product, desire to learn.
• Strong verbal and written communication skills in English- native level
• An ability to excel in achieving KPIs and targets
• Strong analytical and problem-solving skills
• Ability to prioritize, organize, and execute multiple tasks with deadlines

Advantage -

• Video or audio technology background

Why choose us?

• You'll have a front-row seat at an early-stage, fast-growing company.
• We're still small, so there are not too many layers of bureaucracy to work through. You can have a huge impact here.
• Talented partners and plenty of space to learn and teach
• Competitive Salary and benefits and so much more!

Join us at Riverside and be a part of our mission to empower creators and businesses to tell their stories and amplify their voices!