Field Service Engineering

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We are looking for a Field Service Engineer for High Voltage products which work is focused on providing technical advice to customers including commissioning, installing, and testing of products/equipment including: Identifying and correcting more complex problems associated with start-up.

Will be responsible for executing Service work according to agreed work flows and in accordance with Hitachi Energy standard processes and safety guidelines.

Responsibilities

• Perform Service tasks, identify technical problems and make analysis through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.);
• Contribute to customer satisfaction by executing Service work according to customer order and expectation;
• Create and maintain a good relationship with customers and understands their needs; Identify new sales opportunities and communicates them internally;
• Coordinate, prepare and ensure that all materials, parts and equipment are available and at the appropriate quality for Service activities;
• Prepare all documents and reports to be signed by the customer representative; Report work done in a timely manner and follows up when needed; Proactively identify potential equipment failures and requests proactive corrective actions;
• Troubleshoot equipment failure and make recommendations to avoid repeating the problem in the future;
• Proactively identify suggestions for product and quality improvement and communicate them further in the Hitachi Energy organization;
• Provide recommendations to management to improve operations and customer service;
• Apply safety rules and safe practices as well as environmental responsibilities; Report unsafe practices and incidents;
• Live core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues, and the business.
  
  

• Electrotechnical/ Electrical Engineer Diploma with local (Israel) Engineering licence;
• At least 3 year of experience in the role and with high tension equipment or similar;
• Knowledge of English;
• Willingness to travel (90%)