Senior Customer Success Manager

Sedric is revolutionizing the way financial institutions ensure consumer protection and regulatory compliance while growing their business. As the only consumer finance compliance platform covering the entire compliance cycle, Sedric offers compliance teams comprehensive oversight to confidently manage their compliance operations. Recently awarded ‘Most Promising Fintech Startup’ by CitiBank and Visa, Sedric serves clients on three continents.

Role Overview:

As a Senior Customer Success Manager at Sedric, you will ensure our clients fully leverage our technology for maximum impact, focusing on expanding revenue and additional sales. Your role will be pivotal in planning, coordinating, and tracking projects, while creating reliable processes for any existing or future partnership, ensuring high customer satisfaction and retention.

Joining our team at this pivotal moment offers a unique opportunity to be at the forefront of Sedric's expansion, playing an instrumental role in the company's dynamic growth and evolution.

Responsibilities:

• Act as the primary point of contact for clients, building strong relationships with key stakeholders
• Understand clients' business objectives and work with them to develop strategies for achieving them using Sedric's platform
• Lead the onboarding process for new clients, ensuring they have a positive experience and a clear understanding of our products and services
• Identify and lead opportunities for upselling and cross-selling to existing clients
• Continuously monitor clients' usage, identifying opportunities for upselling and cross-selling
• Proactively identify and address potential issues that could impact clients' satisfaction and success
• Collaborate with internal teams, including sales, marketing, and product, to ensure clients' needs are being met and their feedback is being incorporated into our products and services
• Develop and deliver regular reports on clients' usage and satisfaction, highlighting areas for improvement and opportunities for growth

Qualifications

• 3+ years of experience in Customer Success within a SaaS company
• Strong knowledge of Customer Success SaaS trends and best practices
• Strong business acumen and ability to drive revenue growth through upselling and cross-selling
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients
• Strong analytical and problem-solving skills, with the ability to identify patterns and trends in client behavior and usage
• Proven track record of managing a portfolio of clients and driving Customer Success
• Ability to work independently, prioritize tasks, and manage multiple clients simultaneously