Customer Success Manager

Earnix is a leading provider of advanced pricing and rating solutions tailored for the insurance industry. Our cutting-edge software empowers actuaries and data scientists within insurance companies to make data-driven decisions and optimize pricing strategies. With a commitment to innovation and a deep understanding of the insurance landscape, Earnix is at the forefront of revolutionizing how insurers approach pricing and rating.

We are looking to hire a Customer Success Manager who will be responsible for maintaining and expanding relationships with a portfolio of customers in the EMEA region.

what you’ll do:

• Be the customer advocate within the organization - operating as the lead point of contact for customer matters specific to your accounts. Representing the company at customer accounts and voicing customers’ needs internally
• Own shared responsibility for customer churn
• Review customer status and seek resolution for open issues (bugs, product features, requests for additional licenses, regulation changes)
• Own responsibility for invoice payments, renewals, contractual changes
• Collaborate with our sales team to achieve quotas while keeping our clients highly engaged
• Identify up-sell opportunities and communicate them to the relevant business line owner
• Facilitate and support up-sell processes
• Establish productive and close relationships with key stakeholders at customer accounts, and hold regular meetings (both onsite and remote) with customers
• Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Maintain all information on customer activity within the CRM platform

You'll do it using:

• CSM / Client-facing Experience with Enterprise customers.
• Experience in a Global SaaS software organization
• Knowledge and experience working in the Insurance industry, specifically Pricing – A Must
• Ability to work in a multicultural environment
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Strong interpersonal skills, people person
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to details
• Willingness to travel extensively
• Motivation, flexibility, proactiveness, and ability to work independently and as a part of a team.
• Fluency in Spanish - an advantage

You'll love it because:

• This is an incredibly impactful role in the organization
• You will have the opportunity to work in a successful, fast-moving, mission-driven company
• You will have autonomy and growth opportunities
• You will collaborate with other creative and enthusiastic team members
• Earnix has competitive benefits with an all-for-one mentality