Digital Customer Success Specialist

We are looking for a Digital Customer Success Specialist to join our Infinity Customer Success Group!

Why Join Us?

The Infinity Customer Success Group is comprised of a global group of program experts, providing ongoing support and oversight for our Infinity customers under contract, to ensure customer satisfaction and loyalty.

The Infinity Digital Customer Success Specialist administers the Infinity accounts that no longer require a designated CSM.

You will manage those accounts and will communicate with them regularly through digital means, to ensure that the different elements of their Infinity agreement are well fulfilled.

Key Responsibilities

• Detailed understanding of the different contracts to ensure agreement fulfillment
• Regular interaction with the respective Sales teams
• Manage and collaborate with internal resources to ensure customer satisfaction
• Daily updating of project status within the Infinity project management Jira portal
• Proactive reporting to customers, partners and Check Point resources on project status
• Order processing through our backend team
• Infinity allowances tracking
• Ensuring that all annual licenses and services are renewed on time
• Examining usage trends
• Regular monitoring of the accounts’ health and offering course of action
• Infinity Newsletter distribution

Qualifications

• 0-2 years of customer service/facing experience
• Excellent service orientation manifested in a customer first approach
• Strong organizational skills in a dynamic and stressful environment
• Ability to smoothly navigate and interface with internal/external teams
• Excellent communication skills
• English level – fluent and proficient
• The ability to work independently
• Must be a team player
• Familiarity with CRM and ticketing/program management systems – advantage
• Proficiency in O365 (Excel & PowerPoint) – advantage
• Technical orientation – advantage