Customer Success Manager

Gravyty’s cutting edge SaaS platform enables higher education, K12, and nonprofit organizations to accelerate their mission through technology. We combine human intelligence from our amazing and diverse global team with AI to deliver personalized and relevant experiences that optimize engagement and fundraising success.

We are seeking a talented and driven Customer Success Manager to join our Customer team. The ideal candidate will have a passion for customers, a strong understanding of the nonprofit and/or education sector, and the ability to develop strategies to drive engagement and retention.

In this role, you will be responsible for managing the relationship with 100+ global customers. With a focus on growth and retention, you will be responsible for ensuring these clients see ongoing value from their networks.

Our office is based in Ra’anana- Hybrid Work Model

Our standard working days are Monday to Friday. (Working Mainly with US Clients)

Key Responsibilities:

• Serve as the main point of contact to strategize and drive usage with 100+ global customers.
• Become a product expert in order to provide value with various clients and use cases.
• Identify client needs and opportunities for expansion/cross-sell.
• Help develop initiatives to increase customer satisfaction and retention.
• Coordinate with various teams to ensure customer’s expectations are met.
• Manage the upgrade process to new platform versions.

Preferred Qualifications:

• Native English - Must.
• 3+ years of customer success or account management experience in customer-facing roles.
• Strong understanding of education and/or fundraising is a plus.
• Excellent communication and presentation skills.
• Strong time management skills.
• Ability to influence, handle objections, and resolve customer questions.
• Team player able to effectively interact with colleagues and departments across the company.

If this sounds like you, feel free to get in touch (please attach your resume), we’ll be happy to hear from you!