Customer Success Team Lead

About Adcore:

Adcore is a leading technology agency that offers innovative solutions for cutting-edge digital marketing. We specialize in comprehensive services tailored to paid marketing models, aligning with our vision to simplify marketing for businesses of all sizes. Our mission is to develop advanced and innovative solutions, striving to make advertising effortless for our clients.

About the Role:

Adcore is seeking a motivated and tech-savvy leader to join our dynamic tech team as a customer success team leader. In this role, you will oversee a variety of product-related aspects, from feature development to user experience. A key responsibility of this position is to engage existing and prospective clients, manage R&D projects, collaborate with clients to maximize the benefits of our solutions and manage their pain points, provide technical support, and enhance user experience.

What You'll Be Doing:

• Product Management: Design specs, collaborating with UI/UX teams, and managing the development process.
• Technical Support: Troubleshoot and resolve technical issues to maintain seamless data flow.
• Customer Service: Deliver exceptional customer service to ensure customer satisfaction and retention.
• Product QA: Oversee quality assurance processes for our products.
• Go-to-Market Activities: Develop and manage 'Go-to-Market' strategies for new product launches, including product positioning and messaging.
• KPIs and Success Metrics: Define, monitor, and optimize key performance indicators, and success metrics critical to our business and customers.
• Growth Opportunities: Identify and pursue growth opportunities for both the business and our clients.

Desired Skills and Experience:

• Bachelor's Degree in a Relevant Field - A Must
• 2-4 Years of Experience in a Customer Success Role within a B2B Software Company, Preferably Working with Medium-Sized Organizations
• Proficiency in High-Level English, Both Written and Oral
• Exceptional Communication Skills
• Strong Problem-Solving Skills and Methodologies
• Good ability to pay attention to details
• Highly Organized with the Ability to Multitask Effectively
• Knowledge of the E-commerce Sector and Digital Marketing Industry - Preferred
• Experience in Working with Enterprise Clients Considered Beneficial
• Demonstrated Eagerness and Capability to Learn New Technologies

Working Hours:

Full-time position: Monday to Friday

Hybrid work mode with offices located in The Port of Tel Aviv.

Application:

Please attach your CV in English along with your application. Applications without a CV will not be considered.