Customer Success Manager

Sett is looking for a talented full-time Customer Success Manager to join us!

Sett is an innovative startup leading disruptive Generative AI product for gaming companies.

The Customer Success Manager plays a crucial role in ensuring customer satisfaction and maximizing the value delivered by our product and service.

This role is full-time and is based in Tel Aviv, Israel.

Responsibilities:

• Own overall client relationships, enabling them to unlock value from their partnership with Sett.
• Manage mid-sized clients’ accounts on all levels: technical, business, support, and product, helping them achieve their goals.
• Act as the customer's advocate internally by communicating requests and issues to the Product and R&D departments.
• Communicate major product updates and releases, ensuring clients are informed and can implement changes effectively.
• Identify and lead upsell opportunities.
• Oversee the rollout of new feature releases.
• Work closely with the sales team to expand our reach to mid-sized clients.

Requirements:

• 2+ years of experience in relevant roles, with a preference for candidates from software companies.
• 2+ years experience in relevant business roles or in the mobile games industry.
• Fluency in English and Hebrew, with extremely strong presentation and communication skills.
• Proactive and highly organized, capable of managing multiple tasks simultaneously.
• A fast learner who can understand and articulate technology at any level.
• Rich and effective interpersonal skills.
• Strong analytical skills.
• Understanding of marketing and user acquisition efforts, preferably in a B2C context.
• A growth mindset – always eager to push yourself out of your comfort zone.
• Experience in technology-related fields, preferably in B2B SaaS.

Bonus Points:

• Experience within the mobile gaming industry and a deep understanding of it.
• Familiarity with product management.
• Experience and deep understanding of Generative AI capabilities.