Field Support Engineer

About the job:

Are you a tech enthusiast with a knack for problem-solving and a passion for customer service? Do you have experience with Linux OS operations, SSH protocol, and log analysis? Join Flow Retail, a pioneering startup in Tel Aviv-Yafo, leading the charge in revolutionizing the retail industry with our cutting-edge machine vision technology. As a Field Support Engineer, you'll play a crucial role in ensuring the seamless operation of our hardware and software systems at customer sites, making a direct impact on the future of retail.

Company Description:

Flow Retail is a revolutionary startup based in Tel Aviv-Yafo, specializing in machine vision technology for autonomous checkout solutions. Our innovative technology enables precise identification of products in crowded retail environments, reducing friction, shrinkage, and the need for intervention. Join our dynamic team and be part of reshaping the future of retail globally.

Role Description:

Flow Retail is seeking a full-time, on-site Field Support Engineer (FSE). As a vital member of our team, you will be responsible for providing technical support for our hardware and software systems deployed at customer sites. In addition to diagnosing and resolving technical issues, you will install new systems, manage equipment, and ensure smooth operations.

Key Responsibilities:

• Provide first and second-level technical support to field teams for hardware and software issues.
• Install new systems at customer sites, ensuring proper configuration and functionality.
• Handle delivery logistics, equipment management, and inventory tracking.
• Collaborate with cross-functional teams to address customer needs and improve service delivery processes.

Qualifications:

• Bachelor’s degree; BS.c/BA in Computer Science or Electrical Engineering preferred.
• 1-3 years of experience in customer support and/or implementation.
• Strong networking and Linux-based device knowledge.
• Hands-on experience with hardware and software integration.
• Fluent communication skills in Hebrew and English.
• Experience in creating documentation for issue resolution and knowledge sharing.
• Ability to prioritize tasks based on urgency and impact.
• Capability to adapt to a dynamic work environment.
• Proactive, Can-Do attitude.
• Willingness to travel internationally for deployments and customer support (up to 30% of the position)