Customer Success Manager

About The Company

We are publishing innovators delivering data-driven technological solutions that transform publishers into scalable, thriving businesses. Constantly growing, we're always seeking people who share our company culture and are looking to make an impact. We offer plenty of room for learning and career growth, all while working with some of the finest people and companies in the industry.

The opportunity

As a Customer Success Manager, you will manage a wide portfolio of global programmatic partners. You will leverage your interpersonal skills to build and nurture relationships with key stakeholders in our industry and collaborate with them to drive performance, mutual growth and partner satisfaction.

Requirements:

• 2+ years of professional experience in a B2B client-facing role, providing exceptional client service with the ability to establish trust and credibility.
• Data-driven decision making – ability to monitor, A/B test and identify trends in data to generate action items and insights.
• Robust analytical skills, proficient in Excel/Google Sheets and familiar with analytics tools
• Proactive and highly organized, capable of managing multiple tasks simultaneously.
• A natural collaborator who can work with multiple teams to achieve a common goal.
• A quick learner with Start-up mentality and high attention to details.
• Fluency in English, with strong communication skills.
• B.A – a must
  
  

• Cultivate strong relationships with our partners, understanding their needs and objectives
• Manage partnerships day one and throughout our partners’ entire lifecycle with the company. Proactively identify and solve partner issues and ensure high levels of satisfaction with our products and services.
• Monitor, troubleshoot and optimize performance for different types of partner integrations and activities.
• Use data analytics tools to draw business conclusions and identify opportunities for growth.
• Work closely with the sales team to expand our reach and support the sales process.
• Act as our partners’ advocate internally, Relay partner feedback and development requests to the product and R&D teams.
• Working with multiple stakeholders, inside and outside the organization, to drive projects successfully.