Customer Success Manager

Company Description

Joyned is a collaborative travel booking platform located in Jerusalem. We enable customers to book trips, vacations, and holidays together, providing a cross-website, live experience for online shoppers. Our AI-based social revenue platform analyzes consumer group-buying intent and provides actionable insights to maximize revenue for global online travel agencies, hotel chains, booking sites, and travel tech providers.

Role Description

This is a full-time hybrid role as a Customer Success Manager at Joyned. As a Customer Success Manager, you will be responsible for ensuring customer satisfaction, analyzing data to identify opportunities for customer retention, building and maintaining relationships with customers, and providing exceptional customer service. Some work from home is acceptable.

Qualifications

• Strong customer satisfaction and customer retention skills
• Analytical skills to analyze data and identify opportunities for improvement
• Ability to build and maintain relationships with customers
• Exceptional customer service skills
• Excellent written and verbal communication skills
• Experience in the travel industry is a plus
• Bachelor's degree in a related field