Help Desk Technician

About AvaTrade

AvaTrade is an industry-leading online trading broker, founded in 2006 to perfect the online experience for retail traders globally. AvaTrade is regulated by 9 regulations across 6 continents.

We are looking for a Help Desk Technician to join our IT team.

Full-time position: On shifts.

Responsibilities:

• Support AvaTrade's employees with their endpoint challenges.
• Collaborate with the helpdesk team to enhance support processes, document them, and meet the team’s KPIs.
• Ensure all employees' equipment meets the security standards defined by the Security team.
• Manage Microsoft Telephony systems (Teams), Intune, Defender, Active Directory, and more.
• Assist the HelpDesk team in setting up employees' endpoints, mobile devices, and corporate equipment (conference systems, printers, and more).

Requirements:

• Hands-on experience with the following technologies is required:
• Previous experience as a help desk technician in a high-tech organization with more than 100 employees.
• Proficiency with Microsoft tools: Intune, SCCM, Active Directory, Defender, and Microsoft Teams.
• Experience managing Microsoft Office 365 operations.
• Work in the Herzliya office 5 days a week (not a hybrid position).
• Scripting skills (shell scripts) – an advantage.
• Experience managing security tools (firewalls, switches) – an advantage.
• Experience managing backup systems – an advantage.

Soft Skills:

• Excellent communication skills in both English and Hebrew.
• Strong team player.
• Exceptional service orientation and high service awareness.
• Keen interest in technology.

AvaTrade is an equal-opportunity employer that encourages diversity and inclusion of applicants from all backgrounds without consideration of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law to apply.

We are committed to embedding equality in every aspect of our workplace, products, and community!