Desktop Support Engineer

About Ping Identity:

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Diversity, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

As a Desktop Support Engineer you will directly support Ping employees in Israel and around the globe. You will solve problems and be responsible for maintaining IT infrastructure in the Israeli site.

You Will:

• Report to the Team Leader, Desktop Support
• Provide Tier 1 end-user support on the phone, in-person, and by ticketing system by addressing all IT-related questions and issues generated by Ping Identity full-time, contract, or temporary employees and affiliates
• Identify support tickets requiring urgent attention.
• Perform problem analysis to identify support call trends and problem areas
• Create articles for the knowledge base to ensure common issues and configurations are well documented and available to employees to help promote self-service
• Assign, track and license software to employees
• Issue and track IT hardware assets including computers, monitors, phones, and peripherals
• Onboard new employees including provisioning of equipment and logins and orienting employees to the environment
• Offboard of departing employees including disabling access and collection of assets
• Perform facilities-related tasks including office moves, shipping/receiving, and conference room support.
• Coordinate with vendors for warranty repair of IT assets
  
  

• 2-4 years experience in an IT support role
• MacOS and Windows10 systems support experience
• Apple and Windows (Dell, Microsoft, etc.) hardware support experience
• Familiarity with Jamf Pro and Microsoft client support tools
• Familiarity with Active Directory and Google G Suite administration
• AS or BS in Information Technology, Computer Science, or equivalent experience
  
  

• A company culture that empowers you to do your best work.
• Employee Resource Groups that create a sense of belonging for everyone.
• Regular company and team bonding events.
• Competitive benefits and perks.
• Global volunteering and community initiatives
  
  

• Generous PTO & Holiday Schedule
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement
• Commuter Offset (Specific locations)