Senior Customer Success Manager

At Blings.io we stand at the forefront of video technology and customer engagement innovation. Our groundbreaking MP5 technology and AI-driven interactive video experiences are not just reshaping how brands connect with their audiences; they are setting new industry standards. As we continue our exciting journey, collaborating with top global brands and expanding our reach, we are looking to rapidly grow our team with talented individuals who share our passion for innovation and excellence.

The Position:

We are seeking a Customer Success professional to ensure our clients fully leverage our technology for maximum impact, with a focus on expanding revenue and additional sales.

This role requires close interaction with clients, understanding their needs, and guiding them through video creation and campaign optimization. The role enables lots of room for growth and molding the CS\AM department into what it will look like once the team grows.

Responsibilities:

• Develop strong relationships with clients, understanding their needs and objectives.
• Guide clients through the video creation process, ensuring their vision is accurately captured.
• Analyze campaign results to provide strategic recommendations for optimization.
• Collaborate with the marketing team to develop case studies and business results reports.
• Relay client feedback and development requests to the product team.
• Drive upsell opportunities and retention through proactive engagement and excellent service.

Qualifications:

• 3-4 years of experience in b2b enterprise sales, customer success, or account management, from early-growth startups
• Proficient in English, with native fluency preferred.
• An academic degree is a plus.
• Motivation to work in alignment with US business hours.

Specific Skills and Competencies:

• Advantage: Some understanding of video editing, campaign creatives, marketing, and CRM tools.
• Excellent communication and relationship-building skills.
• Ability to understand and analyze business logic and analytics.
• Creative thinker with the ability to identify and suggest new use cases.
• Sales-driven, with a focus on upselling and client retention.