Help Desk Technician

We are looking for a Help Desk Technician to join our IT team.

Full-time position: On shifts.

Responsibilities:

• Support AvaTrade's employees with their endpoint challenges
• Collaborate with the helpdesk team to enhance support processes, document them, and meet the team’s KPIs
• Ensure all employees' equipment meets the security standards defined by the Security team
• Manage Microsoft Telephony systems (Teams), Intune, Defender, Active Directory, and more
• Assist the HelpDesk team in setting up employees' endpoints, mobile devices, and corporate equipment (conference systems, printers, and more)
  
  

• Hands-on experience with the following technologies is required:
• Previous experience as a help desk technician in a high-tech organization with more than 100 employees
• Proficiency with Microsoft tools: Intune, SCCM, Active Directory, Defender, and Microsoft Teams
• Experience managing Microsoft Office 365 operations
• Work in the Herzliya office 5 days a week (not a hybrid position)
• Scripting skills (shell scripts) – an advantage
• Experience managing security tools (firewalls, switches) – an advantage
• Experience managing backup systems – an advantage.
  
  

• Excellent communication skills in both English and Hebrew
• Strong team player
• Exceptional service orientation and high service awareness
• Keen interest in technology