Customer Support Expert (Tier 3)

Job Description

What about us

Ceragon Networks Ltd. (NASDAQ: CRNT) is the global innovator and leading solutions provider of 5G wireless transport. We help operators and other service providers worldwide increase operational efficiency and enhance end customers’ quality of experience with innovative wireless backhaul and fronthaul solutions.

Ceragon’s unique multicore technology and disaggregated approach to wireless transport provides highly reliable, fast to deploy, high-capacity wireless transport for 5G and 4G networks with minimal use of spectrum, power, real estate, and labor resources. We deliver a complete portfolio of turnkey end-to-end AI-based managed and professional services that ensure efficient network rollout and optimization to achieve the highest value for our customers. Our solutions are deployed by more than 400 service providers, as well as more than 800 private networks, in more than 140 countries.

What will you do

• Resolve (replicate if needed) and communicate T3 cases and leading our Support Centers knowledge
• Manage communications for mission-critical product issues impacting regional Services and Sales teams
• Coordinate and recommend the Engineering, Manufacturing and products teams for enhancements and improvements
• Make sure that the regional Support Centers have the right skills and knowledge for at least T2 support
• Provide support for Marketing collateral, advertising materials, marketing campaigns, trade shows, and other promotional activities
• Travel abroad up to 20% of working schedule

What are the requirements

Mandatory:

• At least 5 years of relevant work experience
• At least 5 years of experience dealing with customers (support, presale)
• Knowledge of Microwave radio systems
• Knowledge of IP Networking (TCP/IP and OSI stack)
• L2 protocols (VLAN, Q-in-Q, STP, LLDP, etc.)
• L3 Routing protocols (RIP, OPFS, BGP, etc.)
• Excellent English knowledge - fluent in reading, writing, and speaking

Advantages:

• Electronic/Telecommunications/Computer engineer (BA/BSc)
• Knowledge and experience with L2 / L3, PDH/SDH and RF test equipment
• Experience in installation, commissioning, and troubleshooting of Microwave radio systems
• CCNP or equivalent
• Knowledge of PDH, SDH, Synchronization
• Knowledge of SNMP, RADIUS, TACACS+, SDN, JASON API, SQL.

Preferred personal qualifications:

• Experience in technical support, technical account management.
• Proven ability to lead cross-functional initiatives and successfully collaborate with colleagues in a variety of roles
• Outstanding analytical, troubleshooting, problem solving, and communication skills
• Ability to participate in after-hours on-call rotation
• Solution-oriented

What's in it for you?

• Benefits Online Platform
• Regina Maria Medical subscription
• 7 Card
• Bookster
• Tennis and Football
• Company Events
• Foosball room, Darts, Xbox, Air Hockey &Ping Pong