Director of EMEA Customer Success

At Finout, we've developed a powerful SaaS tool aimed at helping companies achieve a deeper understanding of their cloud service costs and manage them more effectively. We're proud to have global customers like the New York Times, Wiz, Choice Hotels, BigPanda, Mobileye, and plenty more.

Finout is on the hunt for a Director of EMEA Customer Success who thrives in the fast-paced environment of B2B SaaS companies. If you excel in a collaborative setting, work closely with Engineering, Product, and Sales, and have a proven track record in early-stage or rapidly growing SaaS organizations, we want to hear from you. Join us to become a leading voice in the field of financial operations and cloud cost optimization, turning curiosity into expertise.

We're looking for our next Customer Success leader in EMEA and are in search of a Technical Customer Success Manager to lead onboarding and value realization with our Corporate and Enterprise customers. You’ll work closely with our Enterprise Sales team to understand the needs of engaged customers, define implementation plans and Success Criteria, help the company identify growth opportunities, and ultimately ensure customer satisfaction and retention.

This is a unique opportunity to join a growing startup in a hot space and make a huge impact.

Responsibilities:

• Full ownership of the customer’s onboarding, adoption, and value-realization processes.
• Managing the complete customer lifecycle with an emphasis on renewal and growth.
• Proactively identify risk factors and act as the voice of the customer internally.
• Technical assistance and availability for the entire EMEA region.
• Become a FinOps trusted advisor with customers by providing tailored recommendations.
• Provide input directly to the Product team in order to build a better product
  
  

• At least 3-5 years of experience as an Enterprise/Strategic Customer Success Manager.
• Previous experience or familiarity in at least one of the following: FinOps, IT Governance, Cloud & containerization, database, and IT Tooling.
• Strong Project Management and customer-relations skills.
• Ability to provide basic Customer Support to EMEA customers.
• Bachelor’s degree in computer science, engineering, mathematics or related fields, or equivalent experience preferred.
• A self-motivated team player with an ability to work in a fast-paced environment with minimal oversight.