Customer Success Manager

One of the largest financial markets platforms and a leading provider of global financial news and data is seeking a talented Customer Success Manager to join its Revenue team.

We're looking for someone who is driven by KPIs, possesses exceptional customer-facing skills, and is capable of developing and executing media plans, forging successful partnerships, and maximizing revenue.

Responsibilities:

• Cultivate relationships with international brands, highlighting the benefits of the native, choice-based advertising platform.
• Create and present upsell proposals to advertising partners and prospects.
• Consistently surpass revenue targets and liaise with the Operations team to ensure smooth campaign delivery.
• Collaborate with cross-functional teams to strategize and execute deals.
• Drive new business through prospecting and leveraging personal networks.
• Monitor and analyze performance, track key metrics, and optimize activities.

Qualifications:

• Minimum 2 years of Customer Success Manager experience in the online industry, preferably in Ad-Tech, with a strong focus on ROI.
• Native or near-native proficiency in English; additional languages are a significant plus.
• Comprehensive understanding of digital platforms and their revenue ecosystems.
• Proven track record in performance campaigns and a deep understanding of online marketing, acquisition, and demand generation.
• Strong analytical skills to gather business intelligence, identify trends in data, and generate insightful reports.
• Exceptional communication and presentation skills, with a knack for customer interaction.
• Self-motivated, goal-oriented, proactive, and adept at creative problem-solving.