Customer Success Manager

About Lava:

Lava is the modular network blockchains use to scale and optimize any data infrastructure.

Anyone can add in-demand chains and APIs as modules to Lava, with each module being served by a network of node operators competing to offer the best service. RPC is the first service supported by the protocol and already helps developers unlock innovation across 30+ chains.

By leveraging modular architecture and a peer-to-peer network of node operators, Lava powers the universal and performant infrastructure layer for developers to build whatever, wherever.

Check out our webpage: https://www.lavanet.xyz/

Role Overview:

As a Success Manager at Magma Devs, you will lead the expansion and success of our Ecosystem Partnerships aka Incentivized Public RPC. With 4 active projects and many more coming soon, we’re looking for someone who can plan, execute and maximize customer satisfaction for our rapidly growing community and customer base.

Your role will be pivotal in planning, coordinating, and tracking projects, while creating reliable processes for any existing or future partnership, ensuring high customer satisfaction and retention.

Joining our team at this pivotal moment offers a unique opportunity to be at the forefront of Lava's expansion, playing an instrumental role in the company's dynamic growth and evolution.

Responsibilities:

• Creating a success plan for each partnership, aimed at contract renewal
• Managing each partnership according to its success strategy, coordinating all relevant parties & teams
• Being creative, looking for new ways to make each partnership exciting & special!
• Tracking the progress and success KPIs for all partnerships
• Analyzing data and using insights to improve customer success initiatives.
• Building strong relationships with our partnering teams, users and providers
• Staying engaged and available to our partners, provide quick & clear support
• Developing simple and repeatable processes to maximize success for any ongoing or future partnership

Requirements:

• Demonstrated experience in Business Development (BD) and success management, ideally in the tech or Web3 field
• Organized and detail-oriented: with experience in planning, coordinating, and tracking numerous projects
• Strong interpersonal and public speaking skills: comfortable meeting and presenting to partners at both virtual and in-person events
• Excellent problem-solving skills, capable of diving into complex issues and quickly finding solutions
• Self-motivated, with the ability to work independently and take initiative
• Customer support: able to provide swift and clear responses, explaining technical concepts to non-technical audiences
• Experience collaborating with developers, engineers, and product managers to meet customer requirements

If this describes you, please introduce yourself by applying! Lava is experiencing remarkable market growth, necessitating the expansion of our infrastructure. Join us in revolutionizing blockchain API services and be instrumental in supporting our rapidly expanding customer base.