Customer Success Manager

Who Are We?

We are Sodyo, where we're reshaping customer engagement through interactive scanning technology. Our innovative solutions seamlessly blend offline and online experiences, allowing users worldwide to access content instantly with a simple scan. Operating primarily within broadcast and advertising industries, we're committed to transforming customer interactions on a global scale.

What you’re applying for:

We're on the lookout for a Customer Success Manager who thrives on building strong client relationships and ensuring their success. As a pivotal member of our team, you'll craft and execute strategies to deliver exceptional experiences, collaborating internally and leveraging your expertise in broadcasting, media, advertising, or digital marketing.

Key Responsibilities:

Manage end-to-end relationships with clients, overseeing onboarding, training, and satisfaction.

Act as a trusted advisor, ensuring continuous value from our products and services.

Develop and implement customer success strategies, sharing insights and best practices.

Communicate effectively with internal teams and clients to enhance growth and retention.

Establish and maintain customer success metrics to drive success.

Lead independently and foster team collaboration when needed.

Serve as the primary point of contact for clients, identifying opportunities and sharing best practices.

Analyze customer journeys and facilitate issue resolution to drive success.

Coordinate workflows among team members and third-party providers.

Requirements:

What are we looking for:

3-5 years of experience in communications, marketing, sales, or customer success.

Previous team leadership experience.

Strong communication skills, strategic planning, and project management expertise.

Analytical mindset with a focus on process improvement.

Ability to collaborate effectively across departments.

Proactive team player with fluency in English.

Experience in broadcasting, advertising, media, or digital marketing.