Team Manager, Content Support (CDI)

Team Manager, Content Support

EX LIBRIS– Who are we?

Ex Libris, Part of Clarivate, is a global EdTech (Education Technology) industry, leader. We serve some of the most prestigious academic institutions and research Universities around the world, with a total of over 7,500 customers in 90 countries.

Our SaaS solutions help universities transform academic libraries, maximize the impact of research activities, enhance teaching and learning, and drive student engagement and success. For more information about Ex Libris, see our website, and join us on Facebook, YouTube, LinkedIn, and Twitter.

We are looking for a Team Lead to join our Content Support in Jerusalem, Israel. As a Team Leader for Exlibris Content, you'll be responsible for overseeing a team that provides top-notch customer service for Exlibris knowledge bases and discovery services. In short, you'll wear many hats – leader, coach, problem-solver, and product expert – all while ensuring your team

delivers exceptional customer service for Exlibris Content Solutions.

About You – Experience, Education, Skills, And Accomplishments

• Bachelor’s degree in a related field,
• 3 years of related client service experience, or an equivalent combination of education and experience
• Managerial and leadership qualities and/or experience.
• Strong analytical skills (e.g. system analysis, troubleshooting, debugging code, etc.)
• Customer-focused mindset with a passion for delivering excellent service.
• Strong technical communication aptitude
• Fluency in English, written and spoken.
  
  

It would be great if you also had . . .

• Library or Information Science degree
  
  

What will you be doing in this role?

The team leader is responsible for providing best-in-class customer service related to Exlibris Content (knowledge bases and discovery services) to customers through the daily management of a team supervises the achievement of team goals, helps to manage, and improve support processes, and serves as the expert for one or more products and services.

As part of your daily tasks, you'll often directly handle customer cases and work to resolve their issues.

About The Team

You will be part of a vibrant Tier 1 support team. The team tackles content-related issues with a collaborative spirit, fostering a strong sense of camaraderie.

Hours of Work / More important information for you:

Our base is in the Jerusalem, Israel office, working in a hybrid model.

This is a full-time position.

Why Ex Libris?

At Ex Libris, we value our employees and are striving to create the perfect balance between work and home life. Join us to be part of a family-like environment; enjoy our unique culture and benefits. Be part of a thriving, productive community helping change the future of higher education with the state-of-the-art technology from Ex Libris.

At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training and other terms, conditions and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.