Help Desk

Description:

We are currently seeking a dedicated IT professional who possesses exceptional communication abilities, comprehensive knowledge of industry best practices, and a profound technical proficiency in IT operations within both Mac and Windows environments.

The position is with our IT Service Desk team, where the candidate will provide dynamic support in a collaborative environment, handling internal requests, setting up new computer systems, and delivering essential IT support.

Responsibilities:

• Oversee various aspects of the office IT infrastructure, including its design, implementation, and user engagement
• Provide technical support in both MacOS and Windows environments.
• Manage IT-related procedures for employee onboarding and offboarding
• Facilitate the setup of new computer systems and user accounts
• Provide support for video conferencing, including audio and visual configurations
• Assist with audio/visual setups for corporate presentations and events
• Manage the procurement process for IT equipment

Requirements:

• A minimum of one year of hands-on experience in an IT role, preferably in an office network setting
• Demonstrated technical expertise in either Mac or Windows environments
• Solid understanding of Office 365 applications (Outlook, Excel, Word, etc.)
• Basic knowledge of networking principles
• Experience with both Apple and PC hardware
• High-level problem-solving skills, service orientation, and an aptitude for self-directed learning
• Availability for after-hours work, including nights and weekends, in case of emergencies
• Strong commitment to customer service and a keenness for continuous learning

Advantages:

• Experience in supporting network infrastructures and VPN systems
• Familiarity with audio/visual equipment, conference room displays, and Teams video conferencing systems