Field Support Engineer

Highcon is looking for a Field Support Engineer to join our Global Customer Support division, covering all post-sale customer technical support around the Americas territory, reporting to the US regional support manager.

Responsibilities

• Remote and on-site technical support for Highcon customers
• New machine installations including customer training & maintenance training
• Taking ownership of customer issues reported and seeing problems through to resolution.
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Field upgrades installation
• Install base performance analysis.
• Procedures and BKM creation

Requirements

Education and Experience:

• 2-4 years’ experience in multidisciplinary capital equipment companies –Must
• BSc in mechanical/electrical engineering from a known recognized institute
• Hands-on experience with hardware (e.g. maintenance and repair);
• Background from the print industry – an advantage
• Availability for travel ~60% of the time

Skills

• Fluent communication skills in Hebrew & English
• Strong team player
• Strong logical thinking, problem-solving skills, attention to detail and a quality mindset;
• A 'can do' / 'will do' attitude is sought to enable us to proactively maintain and improve customer systems in the field;
• Strong personal organizational skills and enjoys working in a challenging and dynamic work environment.
• Good flexibility and strong ownership.