Customer Success Manager

Description:

Rise provides fully programmatic media solutions for publishers, that seamlessly integrate with their content and product user experience. With advanced data-powered solutions perfectly adapted to accommodate advertising needs, publishers are enabled to maximize their revenues by getting back control. Advertisers are easily connected to Rise’s Market place, and receive thortled, omnichannel inventory of our premium publishers.

Summary Position:

We are looking for a highly talented individual to fill the role of CSM Demand side. Has to be a people person – a relationship wizard with analytical skills. The ideal candidate will be in charge of our partners’ day-to-day growth & and will need to show technical skills, creativity in finding solutions & and people skills in obtaining all the internal information for the partners’ needs. Also, the candidate will be representing the activity in summits and client-facing meetings that will require native English levels & and presentation skills. Day-to-day work within a team, while collaborating with cross-teams as well. The CSM should be a team player!

Responsibilities:

• Managing top SSP’s & DSP’s partners in the industry
• Manage day-to-day relationships with our clients – Grow and optimize strategic accounts with key stakeholders, including executives, decision-makers, and influencers, to understand their business needs and goals.
• Drive customer retention and expansion by proactively identifying opportunities for upselling, cross-selling, and renewals.
• Foster effective collaboration and communication with cross-functional teams, including Sales, Product, and Support, to drive customer success and deliver seamless customer experiences.
• Having a constant technical overview of the products, both in terms of relevance and abilities.
• Participate in abroad business trips and summits.

Requirements:

• 3-4 years of Customer Success experience in the ad tech industry - MUST!
• Native Level English & Hebrew skills required - MUST!
• Strong understanding of customer success principles, methodologies, and best practices.
• Excellent communication and interpersonal skills, with the ability to build rapport and establish relationships with diverse stakeholders.
• Analytical mindset and the ability to leverage data to drive insights and decision-making.
• Results-driven with a track record of meeting or exceeding customer retention and growth targets.
• Proficiency in using customer success platforms, CRM software, and other relevant tools.
• Exceptional organizational and time management skills, with the ability to prioritize and manage multitasking
• Bachelor's degree in Business Administration, Marketing, or a related field (or equivalent experience).
• Self-motivated and able to work independently as well as collaboratively within a team.
• Experience in managing top DSPs and SSPs in the industry, including high familiarity with their platforms - Advantage!