Customer Success Manager

We are seeking a talented, results-oriented, energetic, and highly-motivated individual to join our Customer Success Team!

The Customer Success Manager is responsible for building and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and solution growth opportunities.

The superior candidate will demonstrate core traits of ambition, resilience in the face of adversity, genuine curiosity about customers’ business needs, strong technical orientation, and ability to custom-tailor solutions for a variety of scenarios.

In this position, you will work Monday to Friday in a hybrid model, which means you will spend two days at the office and three days working from home.

Responsibilities

• Develop and maintain strong relationships at all levels within the customer organization.
• Be responsible for all the deployment and onboarding of the account.
• Develop technical proficiency with all Mend solutions.
• Become the customer’s trusted advisor throughout the entire customer life cycle (Implementation, Adoption, Proficiency, expansion, renewal.)
• Working closely with Solution Architects, Solution Engineering, product management, customer support, and sales teams.
• Develop, deliver, and execute customer success plans which outline critical success factors And Measures for Success.
• Drive customer adoption through training and development of best practices to continually Create incremental value.
• Monitor the adoption rates of assigned accounts; help align customer use cases with their Business objectives.
• Maintain strong customer retention rates aligned with corporate goals and execute license Renewals business.
  
  

Requirements

• At least 3 years of relevant work experience as a CSM, working with large accounts.
• English level – mother tongue
• SaaS experience preferred!
• Proven knowledge of development environment & related issues and tools like- Docker, Maven, GitHub, Jenkins etc.
• Strong technical and problem-solving skills.
• Proven track record in delivering great value to your customers.
• Self-motivated, proactive team player, self-learning ability!
• Strong communication and interpersonal skills.
• Bachelor’s Degree or higher in a related field.
  
  

The Company

Mend.io is passionate about safeguarding the applications that power our digital world. We are a fast-growing company with a vision for building next-level application security that developers and security teams both love to use. We have offices in Boston and Tel Aviv as well as a global workforce of remote workers.

Our Culture Is Open, Inclusive, And Engaging, And We Work Hard To Foster a Company Where Everyone Feels Valued. Mend Is a Company That Lives By Its Values

• We are passionate about excellence
• We see the world from the customer perspective
• We are better together
  
  

Mend’s Diversity Commitment

At Mend, we believe bringing together diversity of experience and background creates a better place to work, a better product, and more opportunities to innovate. Mend is committed to doing its part to mend the equity gap, fostering a safe, inclusive environment to inspire and support employees to be their authentic selves and provide development opportunities for all.