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מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.

Wolt

תל אביב - יפו

Wolt

תל אביב - יפו
מלאה

Job Description

Wolt has been growing rapidly in Israel since we entered the market in 2018.

As a company, we've always prided ourselves on providing truly outstanding customer service and as the business grew so has our Voice of Customer team! As such, we are looking for a Vocie of Courier to help us better understand our customers and couriers behavior and face our upcoming challenges.

The Ideal candidate will report to Voice Of Customer Manager and is a:

Project Manager: Designs, develops, and delivers a program roadmap designed to meet strategic CX goals
Insights Guru: Proactively Identifies, prioritizes and articulates concisely insights from multiple data points and reports
CX Techy: Discovers, configures and scales tools and systems that directly improve customer experience and increases support efficiencies
Conducts top line and in-depth analysis of customer data to determine significance of trends and impact on business and customer health
Leverages VoC analysis to assist with research, design, product, and service development
Oversees execution of platform implementation, data analysis, and report creation

Our humble expectations

3+ years of analytics experience
3+ years in matrix leadership role
working in high growth tech companies/start-ups:

Managing customer centric activities cross functionally
Proven record leading end to end cross company initiatives

A passion for customer experience and a desire to work for a mission driven organization.
Fluency in English and Hebrew is required.

Next Steps

Are you customer focused with proven program management as well as analytical experience? Does working in a truly customer-centric organization excites and motivates you? We’d love to hear from you!

About Wolt

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to home or to the office. Our local commerce platform makes it easy for customers to order whatever they need on one app, for merchants to make additional sales, and for couriers to make meaningful earnings flexibly. To enable this, Wolt develops a wide range of technologies from local commerce platform to retail software and financial solutions, as well as operates its own grocery stores under the brand Wolt Market. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 27 countries today, 23 of which are with the Wolt product and brand.

So, why work at Wolt?

At Wolt, We’re About Getting Things Done.

You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion

We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.