Customer Success Manager

Join A Company You Can Be Proud Of!

Priority is a leading provider of scalable, agile, and open cloud-based business management solutions. With offices in the US, UK, Belgium, and Israel and a global network of business partners, Priority empowers 75,000 customers in 40 countries with smart and intuitive business management platforms that drive accelerated organizational growth.

At Priority, we’re pretty passionate about what we do, and more important, about the people who have a hand in making us great. We are looking for a Customer Success Manager to join our Customer Success Team and play an integral role in making Priority stand out.

Our Customer Success Team is made up of exceptional communicators with amazing interpersonal skills and a “can-do” approach. We are a highly organized and energetic team that thrives in a multi-task atmosphere, has the ability to come-up with new ideas and concepts, and utilizes creative problem-solving skills to manage challenges. The Customer Success Manager drives customer retention and growth by expanding their understanding of each customer’s business needs and strengthening and enhancing those key relationships.

Your Role as a Customer Success Manager:

• Build strong relationships with our clients to understand their needs and ensure their success

with Priority.

• Serve as the liaison and main point of contact between clients and Priority’s support team and

sales team to handle our customers' challenging issues, resolve issues, and create focused and

timely responses for different queries.

• Ensure an exceptional customer experience.

• Enable customers to meet their business goals with Priority’s ERP solutions.

• Build & execute methodologies to develop strong, long-term relationships with our customers in

their various lifecycle stages.

• Monitor customers’ SLA and satisfaction levels and continuously work to improve them.

• Establish clear retention goals and set milestones.

• Lead discussions with customers on various product and service-related issues.

• Analyse customer data to identify customers at risk and work with the customers to ensure

retention and improve their experience.

• Identify growth opportunities within the customer base and strive to realize these

opportunities.

• Maintain a thorough understanding of Priority’s products and services to support customers

with questions and suggest the best practices.

Your Qualifications as a Customer Success Manager:

• 2-4 years of experience in a Customer Success position in a B2B software company working with

medium-sized organizations; knowledge of ERP an advantage

• Ability to analyse complex customer data, produce business insights and turn them into

actionable work-plans.

• Proven ability to maintain relationships with a diverse customer account-base while improving

customer satisfaction and business results.

• Confident, self-motivated and a true team player.

• Strong desire and ability to learn new technologies.

• You have a passion for providing a high-level of service

• Bachelor’s degree in business, technology, marketing or related field.

• Fluent Hebrew and a strong level of English required