IT Specialist

Qualifications

• 2+ years of experience in IT operations (hands-on experience)
• Excellent communication skills and the ability to explain complex technical concepts to non-technical audiences
• Experience working alongside security and compliance teams
• Knowledge in the following IT systems (Jamf, Intune,OKTA)
• Proficiency in technology tools including, but not limited to, Mac, Google Suite, Zoom,Neat, A/V equipment, Salesforce, JIRA, Slack, Zendesk etc.
• Knowledge in the following security systems (EDR, Mail relay)
• Extreme attention to detail + organizational skills
• Ability to multi-task and project manage in an fast-paced ever-changing environment
• Sound judgment and ability to proactively find solutions to issues before they arise
• Top notch communication (both verbal and written) skills for both internal and external stakeholders
• Passion for working in a fast-paced environment
  
  

• Experience working closely with HR, People Operations, and Operations management teams, all at a global level
• Jamf 100 / Jamf 200 Certification
  
  

• Manage the procurement and installation of hardware and software for all new hires, as well as current employees as needed
• Build out new IT and security processes and policies for the company, as well as assess and manage new vendors and recommendations for these projects
• Work with security and compliance teams to develop and manage IT security systems
• Work closely with our office managers to ensure AV in conference rooms is functioning properly; helping troubleshoot with Zoom integrations
• Collaborate with teams to troubleshoot hardware and software issues, sometimes remotely, other times in person
• Build an IT infrastructure and plan for long-term growth
• Implement and maintain security tools
• Oversee management of hardware and software inventory
• Maintain backup software to support business continuity
• Manage IT budget and work cross-functionally with the global IT team