Customer Success Team Lead

We are seeking a Customer Success Team Lead to join our Israel office and manage a local team of approximately three Customer Success professionals. While managing the local team, they will act as a strategic partner to the Director of Customer Experience (CX) to develop, roll out, and train teams on global customer success strategies. They will also collaborate closely with our two other global offices to ensure operational alignment, process consistency, and seamless execution across our entire global footprint.

Role Overview
The Customer Success Team Lead will own the performance, development, and execution of a team managing customer relationships. In parallel, you will directly manage a defined set of strategic and enterprise accounts. This role requires a leader who can enforce execution and lead from the front.

Key Responsibilities
Global Strategy & Change Management
Strategic Partnership: Work closely with the Director of CX to design, refine, and roll out global customer success strategies and playbooks.
Global Collaboration: Partner with leadership and teams in our other global offices to ensure operational alignment, consistent customer journeys, and unified performance metrics.
Training & Enablement: Lead the creation and delivery of continuous training programs, ensuring all global and local reps are proficient in value-led methodology, product adoption techniques, and new features.

Local Team Leadership & Performance
Team Development: Lead, coach, and manage a high-performing local team of approximately three Customer Success professionals.
Accountability: Set clear execution standards, conduct regular 1:1s, and build a culture focused on driving customer outcomes, retention, and growth.

Enterprise Account Management & Revenue Ownership
High-Value Retention: Support the team on complex renewals, expansion conversations, and risk-mitigation strategies.

Operational Excellence
Ensure accurate CRM data hygiene, reporting, and renewal pipeline visibility across the local team.
Identify process gaps and champion the adoption of scalable workflows and customer success tools.
דרישות התפקיד
5+ years of experience in B2B Customer Success or Account Management, with a proven track record of driving retention and account growth.
2+ years of leadership or mentoring experience, such as managing teams, leading projects, or onboarding/training peers.
Global Mindset: Demonstrated experience working effectively across international teams, multiple offices, or cross-cultural environments.
Enablement Focus: Strong capability to translate complex product workflows into clear, value-driven training for reps.
Operational Rigor: Deep familiarity with CRM systems, Salesforce strongly preferred, and data-driven customer health tracking.
Communication: Native-level English written and verbal communication is required; Hebrew is an advantage.
Execution: Highly organized, proactive, and capable of balancing high-level strategy with hands-on, day-to-day execution.