Customer Success Manager

the job is only for Spanish speaking aso

Company Description

Bigger Picture is a customer-centric all-in-one movie theater and venue management platform (ERP) based in Haifa. Our data-driven cloud operation offers unparalleled customization for both venue and audience needs. Our easy-to-use platform offers a self-service solution that helps theaters modernize for the 21st century.

**Job Title: Customer Success Manager - Cinema Software Solutions**

**Overview:**
As a Customer Success Manager at our company, you will play a crucial role in ensuring the satisfaction and success of our cinema and ticketing clients. You will be the primary point of contact for customers, guiding them through the implementation and ongoing usage of our software solutions. Your goal is to build strong relationships, understand customer needs, and proactively address challenges to drive long-term success.

**Responsibilities:**

1. **Onboarding and Implementation:**
- Lead the onboarding process for new clients, ensuring a smooth transition to our software solutions.
- Collaborate with internal teams to customize and configure software according to client requirements.

2. **Customer Relationship Management:**
- Cultivate and maintain strong relationships with key stakeholders in client organizations.
- Conduct regular check-ins to understand customer needs, address concerns, and gather feedback.

3. **Training and Education:**
- Provide training sessions to clients, ensuring they have a comprehensive understanding of our software features and functionalities.
- Develop educational materials and resources to empower clients in utilizing the software effectively.

4. **Issue Resolution and Support:**
- Serve as the escalation point for client issues, coordinating with the technical support team to ensure timely resolution.
- Proactively identify potential challenges and provide solutions to prevent disruptions in service.

5. **Product Advocacy:**
- Advocate for customer needs within the company, collaborating with product development teams to enhance our software based on client feedback.
- Stay informed about industry trends and competitor offerings to provide valuable insights to clients.

**Qualifications:**

- Proven experience in a customer success, account management, or similar role.
- Knowledge of cinema operations and ticketing processes is highly desirable.
- Strong communication and interpersonal skills.
- Ability to understand technical concepts and explain them in a clear and accessible manner.
- Problem-solving mindset with a focus on customer satisfaction.
- Proactive and self-motivated, with the ability to work independently and as part of a team.

**Benefits:**

- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness benefits.
- Professional development opportunities.
- A dynamic and inclusive work environment.

Join us in revolutionizing the cinema and ticketing industry through cutting-edge software solutions!