Field service engineer

DipTech Machinery, is the world’s leading provider of digital glass printing solutions that combines the durability of ceramic inks with the versatility and quality of digital printing. We provide an unmatched and field-proven solution for all exterior, interior, and automotive flat glass printing applications, spanning a full range of artistic and functional capabilities.

DipTech Machinery Global Field Service team of trained professional engineers that provides field service support such as installations, upgrades, repairs, and maintenance of complex digital printing machines in the glass industry. Each Field Service Engineer is an independent individual who can manage their own tasks from A to Z.

Responsibilities

· Leading installations

· Perform timely and accurate preventative maintenance, troubleshooting, and repairs.

· Train new customers on operations and maintenance.

· Provide remote support and troubleshooting (including when needed; weekends and holidays).

· Accurate documentation of all given support onsite and remote in the designated system.

· Proactively share experience, knowledge, and skills with peers.

· Developing and maintaining positive relationships with customers.

· Providing strategic and competitive customer feedback to marketing and product teams.

Work Environment:

· Full-time job requires approximately 50% travel per calendar year throughout the world.

· Working in factories adhering to safety rules, with electrical, and mechanical components, inks, and solvent.

Qualifications

· Bachelor’s or practical engineering (Handesai) degree in mechanical or electronics, mechatronics,

· Valid Driver's License.

· Proficient computer skills in Microsoft Office,

· Good English skills, both verbal and written. Additional languages is an advantage.

· Experience servicing multidisciplinary capital equipment advantage.

· Exposure to the glass or digital printing industry is an advantage.

· Knowledge of Adobe Illustrator and Photoshop an advantage.

· Open for university students graduate.

· First role optional