Vice President of Customer Success

About the job:

Leading, expanding, and mentoring the Customer Success and Project Management teams by setting the strategy and prioritizing Objectives and Key Results (OKRs); hiring, training, and developing a world-class team

Driving customer lifetime value by defining the customer journey; deploying programs to help drive business value with customers, customer goal achievement, new features, and new use cases; collaborating across teams to identify and pursue customer growth opportunities

Able to meet and overactive aggressive upsell and churn targets

Demonstrated progressive experience in a Customer Success leadership role. Commercial orientation and understanding.

Experience building and managing Customer Success teams and in a fast-paced, dynamic environment

What You'll Need:

5+ years of experience in leading global teams and customer-facing organizations

Experience working with Enterprise clients

Proven track record of driving growth in previous organizations

Combined background of post-sale and sales experience- advantage

Passionate about working with customers

Deep understanding of value drivers in recurring revenue business models

Analytical and process-oriented

Lead by Example and hands-on orientation

Enthusiastic and creative leader with the ability to inspire others

Excellent communication and presentation skills