Customer Success Manager

Radware is a global leader of cyber security and application delivery solutions for physical, cloud, and software defined data centers.

At Radware, we live and breathe cybersecurity. It is our passion. Each day, our international team works to earn the trust of more than 12,500 organizations around the globe. Keeping them safe is our mission. To that end, we go head-to-head with politically motivated hacktivists, dangerous nation-state threat actors and other notorious cyber attackers — these are not your average adversaries. Backed by nearly 30 years of experience, Radware is best known for its technical excellence and innovative network and application security solutions. That is why it is so important that we build our team with bold and bright talent.

What is the job: Radware, leading provider of best-in-class cloud-based security solutions, helping MSSPs, service providers and enterprises offer and gain the highest possible level of security, is looking for a Customer Success Manager.

The CSM will manage all aspects of the post sales relationship, ensuring that customers realize business value through the onboarding and adoption of Radware cloud services. In addition to ensuring customer health, contact with customers scheduled service reviews. As a CSM you are responsible for managing a portfolio of customer accounts. You need to build a strong relationship with your customers and ensure regular engagement with the customer.

Engagement framework:

• Once handed over, you will deliver an introductory meeting with the customer and internal stakeholders to determine onboarding milestones and high-level plan.
• Ensure customer rolls out quickly and help by mitigating any challenges that come along to delay or stop deployment using internal resources.
• Reviews with score cards linked to the customers business objectives.
• Coordinate internal resources to ensure customers’ business needs are met.
• Support local teams’ session with the customer during incidents.
• follow up and log interactions with your customers.
• Plan and execute upsell and cross sell activities.
  
  

What you need:

• 5 Years of experience with customer-facing positions for SaaS companies (CSM/ PM/ Advance support/ Project manager or similar roles)
• Networking and security background - an advantage
• Experience with working with customers directly
• Excellent presentation & Communication skills
• Able to build relationships and trust quickly.
• Able to understand technology and simplify technological terms and flows
• Strong communication written and verbal skills.
• Fluent in English (Italian – Advantage)

Ability to work under high pressure according to processes and procedures.

• Managed resources in a matrix organization in remote locations.
• Active listening skills.
• Preparedness – able to ensure that all areas are considered before engaging with customers.
• Ability to thrive and adapt in a fast-paced, evolving environment
• Exceptional multi-tasking abilities and organization skills
• Demonstrate empathy – look through the eyes of others.
• Self-aware, quick learner, detail orientated.
• Flexible for working off hours remotely.
  
  

Why you should join us:

Employees from more than 40 countries have chosen Radware as a place where they can belong.

Radware has been recognized by Glassdoor and BDI as one of the World’s Best Places to Work, ranking among the top 100 companies across the globe in the IT category.

Radware has also been named a Gold Winner for Application Security in the 2023 Globee Cybersecurity Awards, by Forrester a Leader in DDoS Protection, and has been named a Leader in WAF Market by Quadrant Knowledge Solutions.

We are equally committed to our people. We strive to create a dynamic work environment that celebrates diversity, promotes equality, and thrives on the unique contributions of each individual.

If you are ready to be part of a global-minded company that is inspired to create a better, safer future; and if and want to fight for the good guys and be at the forefront of helping companies protect their most critical assets from today’s cyber adversaries, then you’ve found the right fit at Radware.

Primary Location

IL-IL-Tel Aviv

Work Locations

Radware Israel, Tel Aviv

Job

Customer Support