Application Help Desk Team Leader

We are seeking an Application Help Desk Team Leader to join our MIS team.

Why Join Us?

In this role, you will lead a team of 6+ employees responsible for the governance, management, and support of Check Point apps (internal and third-party), including SAP, Salesforce, and various internal and third-party applications. Additionally, you will manage the employee success team, oversee the employees responsible for new hire orientation for all Check Point employees.

Key Responsibilities

• Handle all type of first level issues related to the applications and solve them in collaboration with QA/development teams and external vendors.
• Learn new features and modules while being released and spread the knowledge to Admins and users.
• Be responsible for user profiling management, on/off boarding for all MIS corporate applications, including working with app. owners, developers, and budget owners.
• Maintain permissions matrix and provide first-level support for MIS applications.
• Employees management, including weekly team meeting and 1:1’s, developing and performance review.
• Adhere to service KPIs: monitor and coach your emp. to improve the service experience.
• Work with audit vendors on a yearly basis to improve the process and provide evidence on current processes (i.e. sox, SOC-1).
• Lead the team day to day operation, know the business and provide the best internal support to checkpoint including hand on support.
• Manage new employees on boarding IL, EMEA, and APAC, including preparation, orientation training, and follow-up.
• Lead innovation and automation efforts to reduce manual handling and prevent incidents and requests.

Qualifications

• Previous experience in managing employees.
• Strong services orientation skills.
• Highly communicative and a team player.
• Self-learning abilities.
• Administrative experience with third-party apps and internal apps.
• Experience with supporting information systems is a must.
• Experience in IT audits – an advantage.
• Analytical mindset and skills - advantage.
• Proficiency in Jira, Salesforce, SAP, and M.S. 365 administration.
• Fluent in English.
• BA in Information Systems Engineering/Computer Science is advantageous - advantage.