Customer Success Operation Manager

Cyberbit Range is the world’s leading cyber-security training and upskilling platform for cyber professionals with clients from Fortune 500, Universities, Governments, and Militaries globally. Cyberbit offers its Range either as a dedicated on-premises deployment or as a Cloud service.

Cyberbit is seeking an experienced, results-oriented, energetic, and highly motivated individual to manage delivery projects, lead cyber drills and competitions, and support our Customer Success Team. The position reports to the company Chief Operation Officer (COO). This is a crucial central position of supporting cross-organization activities from presale to delivery, combining multidisciplinary operational programs, and consolidating and continuously tracking a large number of activities.

You are ideal for this position if you are passionate about customer interaction, and account management, you have a good understanding of technology, have outstanding project management skills, and love working in a fast-paced environment.

Responsibilities

• Setting up cyber security events (competitions, cyber drills) from an administrative perspective, including project management, setting up exercises, and more (no cyber security experience needed).
• Leading virtual tournaments like our International Cyber League.
• Project management of our on-prem accounts including procurement, installation, customization, training, and support
• Manage and monitor all customer install base database (installations, versions, modules, upgrades, 3rd party HW and SW licenses, etc)
• Document, analyze, and track interactions with customers to identify blockers and risks within the customer journey and communicate those risks to Product Management, Sales, and Executive Leadership
• Working closely with professional services and support team to ensure an excellent and timely customer experience
• Working closely with procurement to follow–up on project purchase process, shipments,
• Be the customer's point of contact throughout the entire delivery process and represent the voice of the customer to provide input into the customer's success, product, marketing, and sales process
• Provide concise and transparent project status reporting to executive leadership, ensuring that there is a proactive response to any churn risks.
• Prepare project status meetings with CEO and prepare and follow up on its AIs
  
  

• Up to 2 years of experience as a delivery or marketing project/operation manager.
• Multitasking capabilities – Execute effectively concurrently a large number of tasks
• A strong sense of urgency and a 'can-do' attitude, the ability to multi-tasking under pressure.
• Proactive, motivated, self-starter, who can easily learn and understand new technology and concepts.
• Exceptional communication skills, highly organized, collaborative, team player, and detail-oriented
• Proven track record in working with international customers.
• You can speak and write in native-level English, allowing you to work with our English-speaking team members, as well as vendors and partners overseas.
• You are analytic, you love measuring your results and, ideally, you have experience in CRM
• Expert in Excel and PowerPoint
• BSc Degree in Engineering or Administration- An advantage