Senior Technical Customer Success Manager

Our Story:

At the heart of every digital revolution, there's a story. Ours began in 2012, with a vision of creating a publisher video platform that offers all the necessary tools, innovation, and knowledge publishers need to fully optimize their websites with video.

Through machine-learning and AI technology, EX.CO empowers publishers to own their video content and monetization strategies to maximize revenue. Our platform offers global publishers unparalleled access to best-in-class ad serving, monetization, content automation, and video recommendation.

Trusted by some of the leading publishers globally including The Arena Group, CBSi, Hearst, Nasdaq, VICE, and more, EX.CO’s platform helps publishers boost audience engagement and increase revenue. Our success is a direct result of our dedicated team located around the world and visionary backers including The Walt Disney Company, Saban Ventures, Viola Group, 83North, and Firstime Ventures.

At EX.CO's core is a passion for reimagining the video space and an unyielding commitment to those who rely on us. And now, we're looking for remarkable talent like you to join the next chapter of our story. 🌟

Long story short, you will:

• Provide ongoing performance feedback.
• Communicate with international partners (publishers) on a daily basis on their goals and needs.
• Manage key publishers for growth and success.
• Ensure that technical and business-related issues are handled quickly and appropriately.
• Manage, prioritize, and oversee his daily tasks of the team.
• Consolidating reports - collect & gather data from different reporting systems to ensure partners KPI achievements.
• Work with our demand (advertisers) providers to maximize revenue.
• Perform daily optimization on ad campaigns and Video units.
• Analyze ROI based on deliverables and performances.
• Work closely with our global Sales, Account Management teams, Product and R&D.

It will be awesome if you have:

• 3+ years of experience in an online company as an customer success manager / account manager / ad-ops.
• Understanding of the online advertising infrastructure, and specifically the publishers’ end.
• Experience working with Tableau and Jira.
• Analytical, resourceful and tech-oriented with an ability to actively drive problems to resolution.
• Customer-focused mindset, with a passion for using data and analytics to drive business results.
• Impeccable organizational and time management skills, proactiveness, multitasking and prioritization capabilities.
• Excellent verbal and written communication skills in English and Hebrew.
• Excel proficiency.

Advantages:

• Experience with technical and business audiences.
• Good familiarity with Google Analytics, CSS, HTML, JS.
• Previous experience with SaaS or B2B products.