Head of Customer Support

Nanobébé is on a mission to revolutionize the journey of parenting so parents can focus on what matters. With an already established brand in the baby-tech industry and fast growth in yearly revenues, Nano is developing an innovative computer vision AI system that monitors babies as they grow.

Nano is a full-stack technology company, building an end-to-end solution (from HW, FW, Big-Data pipelines, AI, and mobile) that offers a chance to be a part of multidisciplinary empowered teams that own their roadmap and growth. We believe that people, purpose, and impact make great teams, and we are looking for a highly skilled Head of Customer Support to join our team.

Responsibilities:

• Develop and implement customer support strategies aligned with company goals.
• Implement tools, technologies, and processes to enhance the support workflow.
• Hire, lead, and mentor a team of customer support representatives to provide efficient and effective support.
• Manage elevated customer concerns and ensure timely resolution.
• Monitor customer feedback and collaborate with cross-functional teams to enhance the product and customer experience.
• Build quality metrics for CS operations.
  
  

• Bachelor's degree in engineering or related fields.
• Established track record in B2C customer support leadership roles.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to thrive in a fast-paced and dynamic work environment.