Junior Customer Success Manager

Company Description

Scooper is an Israeli listening and analytics company that provides software and services to media and marketing professionals worldwide. Our goal is to enable our customers to measure their brand impact online and generate meaningful and operational insights.

Role Description

This is a full-time on-site role for a Junior Customer Success Manager, located in Bnei Brak. The Junior Customer Success Manager will be responsible for ensuring customer satisfaction through analytical skills, customer retention, relationship building, and exceptional customer service. They will be expected to handle customer inquiries and issues, provide support and assistance to customers, and work with cross-functional teams to ensure customer needs are met.

Qualifications

• Customer Satisfaction, Customer Retention, and Relationship Building skills - A must
• Analytical skills to evaluate customer needs and identify trends
• Experience in providing exceptional customer service - A must
• Strong communication skills, written and verbal
• Ability to work independently and as part of a team
• Ability to proactively identify potential issues and resolve them before they escalate
• Experience with CRM software is a plus
• Bachelor's degree in Communications, Marketing, Business Administration, or related field - An advantage
• Proficiency in Arabic and Russian - An advantage