Customer Success Engineer

About Toka:

Toka helps trusted government, law enforcement, and security agencies keep citizens safe and defend against terror and crime by developing cutting-edge and lawful intelligence-gathering tools and by advising governments on building an integrated Cyber defense.

If you’re tech-savvy, passionate about customer relationship and inspired by the dynamic startup life, Toka is the right work environment for you.

About the Job:

We are looking for an experienced Customer Success Engineer to oversee and address strategic customers’ technical needs.

As the primary point of contact for the customer, you will serve as the trusted advisor for all technical questions, overseeing the implementation and adaptation of Toka's solutions, and providing full life cycle support for the customer's production system.

This role demands a highly result-driven individual who is committed to achieving specific goals through self-learning. You will play a crucial role in enhancing and guaranteeing customer satisfaction and productivity.

Requirements:

Responsibilities:

▪ Implement Toka solutions mainly for domestic market, focusing on software upgrades and updates

▪ Provide customer onboarding technical assistance & troubleshooting

▪ Educate clients on how Toka’s product can contributes to their operational needs

▪ Provide Product and Sales teams with customer feedback to help identify potential new features or product enhancements

▪ Interface with Customer Success, Development, Product, and Sales teams

▪ Identify proactive measures to help customer avoid issues and to ensure customer success e.g. professional services engagements, training sessions, on-site visits, etc.

About You:

▪ 3+ years proven work experience as Technical Account Manager, Pre-Sales, or Customer Support Engineer in the High-Tech industry (Cyber domain Advantage)

▪ An ability to identify and understand customer needs and suggest timely solutions

▪ Demonstrated strong global client-facing communication skills with an understanding of cultural differences

▪ Ability to cope with stressful situations with a positive attitude

▪ Ability to work both in a team and independently

▪ Excellent written and verbal communication skills in English

▪ BSc degree in Computer Science or relevant field

Technical Skills:

▪ Linux administration experience, including installation, configuration files, application installation, security, and understanding Bash shell scripts

▪ Understanding of networking topologies and terminology, router configuration, pfSense setting, SSH, tunnels and certificates

▪ Knowledge of cloud computing and virtualization technology such as VMware

Advantages:

▪ Israeli security clearance level 2

▪ Knowledge of Kubernetes container technology

▪ Experience with cloud providers such as AWS, Google Cloud, Azure