Customer Success Lead

yad1 team is responsible for publishing new projects on the yad2 real estate platform. Its purpose is to encourage collaborations with leading real estate companies and preserve the success of their business activities on the yad2 site and app.

We are looking for a Customer Success Lead for this team.

What you will be doing:

• Plan and implement Customer Success strategies to cultivate customer loyalty

• Work with top enterprise real estate clients and advertising agencies

• Understand the business goals and client's needs, provide accompaniment and support, build trust, and deliver sharp, focused, and assertive message

• Monitor and control the clients' digital campaigns, analyze data and draw conclusions

• Improvement of processes, systems, and work methods

• Ensure long-term customer retention through strong customer relationships

• Establish new growth avenues by identifying opportunities and leading processes

• Manage the Customer Success team and ensure its growth and success

• Increase business activity by providing advice and guidance to sales managers

• Work closely with cross-functional teams such as Sales, Business Growth team, Media, Marketing, Product and Development.

Your skills and experience:

• 3-5 years of experience in an advertising agency or a digital media company

• Two years of experience in leading a team

• In-depth understanding of business processes

• Familiarity and experience working with digital platforms including social media

• Project and process management skills

• Ability to manage a team and motivate them

• Expertise in working with Excel, including data analysis, control, and conclusion-drawing

• Broad professional perspective and problem-solving abilities 

• High customer service consciousness, and sales orientation

• Technological and innovative orientation

• A multitasking mindset and a mission-driven attitude

• Understanding the real estate market is a significant advantage

Job Location: Near Ayalon Mall