Costumer Success Manager

A Fintech company is looking for a talented Costumer Success Manager to join our team supporting Israeli and global firms while building strong customer success foundation.

As part of our team, you will have a key position, supporting our local and international customers by providing technical assistance, monitoring and account management.

 The ideal candidate should have a strong interest in both technology and business and must be comfortable in a customer-facing position. 

You will be the customer's go-to person for everything support-related and should be comfortable with discussing product capabilities and communicating the customer's voice internally.

 Responsibilities:

• Management of technological projects from the moment of signing with the client until the implementation of the project..avi

• Identify growth opportunities for expansion in revenue.

• Setting up of new accounts.

• Act as customer advocate internally while effectively collaborating with internal teams including product management, R&D and sales

The position is located in Ramat-Gan, 10 minutes' walk from the "Savidor" train station

Requirements:

• Bachelor's degree in computer science, Industrial Engineering, or equivalent

• 3-5 years’ experience as a Customer Success Manager /Project Manager/Implementation in a SaaS company.

• Exceptional ability to communicate and foster positive business relationships

• Technical skills required, as they relate to the use of the product or service

• Conversational level English

• High level of responsibility, organizational & performance abilities.

• A team player with excellent communication skills and ability to collaborate with other departments.

• Technical background in web environment including hands-on coding experience - Advantage.

• Experience with MySQL- Advantage

• Experience with Zendesk - an advantage.