Customer Success Manager

Intro

We are looking for a strong and independent Developer Success Manager (Customer Success) to join our team. If you are passionate about shaping the way developers create software, this is the place for you. As this is the first position in the company, this is a great opportunity to grow into a leadership role.

Permit.io

empowers developers to bake in permissions and access-control into any product in minutes. Backed by two leading US VCs

Core Requirements:

One of the following:

• At least two years as a customer success manager

• At least five years as a product manager

• At least three years as a hands-on software-engineer

Bonus points

• Experience as a developer / CS degree

• Experience Working at devtool companies/product

• Development experience with open-source projects

• Experience selling to large enterprises

• Experience working on cybersec solutions

• Experience working in a large enterprise

Additional Qualifications:

Passionate, self-starter with a can-do attitude and a record of excellence ability to adapt to a fast-changing environment and embrace technology transitions

• Understanding of developer-focused products - experience as a developer is a huge advantage
• Excellent interpersonal, communication, and cross-group skills
• Product management experience - a plus

What you'll do:

We are seeking a highly motivated and relationship-driven Customer Success Manager to be our first hire in this role. As a Customer Success expert, you will play a crucial role in ensuring our clients are successful in utilizing the product to achieve their goals. The ideal candidate should have excellent communication, interpersonal, and creative problem-solving skills, be passionate about customer satisfaction, and be able to effectively understand and translate technical and business needs into business success.

• Develop a deep understanding of our product and service to provide expert guidance to customers
• Manage customers’ accounts on all levels (technical and business) and act as the primary point of contact for customers
• Provide initial customer support, resolving issues and managing escalations when necessary
• Assist new customers with end-to-end product onboarding
• Develop and implement success plans to achieve higher adoption rates and customer satisfaction
• Handle release notes and assist customers in utilizing new features effectively
• Identify and lead upsell opportunities
• Demonstrate strong collaboration and teamwork skills
• Work closely with sales, marketing, and product teams to ensure customer needs are met