Customer Success Manager- Digital health

Customer Success Manager To a medical device startup that develops solutions for remote patient monitoring, to establish a trusting relationship with our customers. You will manage the entire post-sale customer lifecycle, from managing the product implementation & customer onboarding, to providing value throughout the relationship with the customers.

Reporting to the CEO, you will:

You will:

🔹Develop and maintain customer relationships. 

🔹Monitor and optimize the customer’s experience to exceed expectations and deliver meaningful result.

🔹Provide ongoing product training for customers within client portfolio.

🔹Maintain current awareness and understanding of industry trends, technical developments, and regulations that may impact revenue.

🔹Effectively communicate customer needs and expectations internally (voice of customer).

🔹Develop the go-to-marketing strategy for the post-sale customer journey. 

🔹Work cross-functionally with business development, technical, R&D and clinical teams to design an exceptional customer experience with real time feedback, proactive communication, speedy resolution to issues, and orchestration across stakeholders. 

🔹Hold retrospectives and solicit customer feedback to continually optimize our processes and products. 

🔹Develop and iterate on an all-team manual for customer engagement.

🔹Maintain accurate records and document all customer success activities and discussions

Requirements:

🔹English speaker with excellent written and verbal skills 

🔹Minimum of 5 years’ experience in Customer Success, preferably in healthcare /or equivalent roles

🔹Excellent oral and written communication skills including formal presentation skills before both small and large groups

🔹Experience researching, diagnosing, and resolving customer problems to overcome issues.

🔹Strong time and project management skills and multi-tasking capability.

🔹Exceptional interpersonal skills 

🔹A team player and great communicator, comfortable working with multiple interfaces simultaneously

🔹Bachelor’s degree.

🔹Willingness to travel (~30%).

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