IT Helpdesk Engineer

a technology company in the Sharon area is looking for an IT Helpdesk Engineer.

Responsibilities

IT Engineer required being a part of the Helpdesk team. Must have basic tech experience & skills in the areas of problem determination, be creative and troubleshoot end-user IT problems. Need demonstrated computer skills, Handle service requests from company users. Take direct ownership over problem resolution through own skills or by timely escalation. Using expertise, analyze & resolve the user problem at 1st contact via phone and remote session.

Will provide IT support for company users, and support for enterprise desktop, laptop, mobile devices. Provision new computers and assist with training the users with using the IT systems.

Requirements

·        At least 2 years of experience in the helpdesk field (hi-tech and enterprise-scale is an advantage)

·        Knowledge in Microsoft systems – Windows 10\11 and Office 365

·        Knowledge with Active Directory

·        Excellent troubleshooting skills in hardware and software issues

·        Knowledge with GPO

·        Knowledge with SCCM

·        Knowledge with PowerShell (Advantage)

·        Knowledge in client networking (such as TCP-IP, DNS – client-side)

·        Knowledge of how VPN connections work

·        Excellent communication skills

·        Ability to prioritize urgent requests

·        High human relations awareness

·        Patient and kind – User service

·        Excellent English- MUST