Sales Manager & Customer Retention

Company Description:

eclincher is a dynamic social media management platform designed to empower businesses of all sizes to manage their online presence and reputation. Our comprehensive platform offers a suite of features, including planning, publishing, automation, content curation, analytics, and more.

Working Hours: This position operates on Pacific Time!

Role Description:

As a full-time remote sales manager and customer retention professional, you will play a pivotal role in contributing to revenue growth, customer retention, and overall business success. Your primary responsibilities will include managing sales efforts, identifying new opportunities, and developing strategies to increase sales revenue. Additionally, you will build and nurture strong relationships with clients while collaborating closely with our customer success team to ensure exceptional service and support.

Key Responsibilities:

Sales Management:

Identify and pursue new sales opportunities.

Develop and implement strategies to meet and exceed sales targets.

Foster positive relationships with clients to encourage repeat business.

Customer Retention:

Collaborate with the customer success team to ensure clients receive excellent service.

Proactively address customer concerns and inquiries to enhance satisfaction.

Implement initiatives to improve customer retention rates.

Communication and Collaboration:

Demonstrate excellent written and verbal communication skills.

Collaborate effectively with the customer success team and other internal stakeholders.

Provide regular updates on sales performance and customer feedback.

Qualifications:

• Fluent in English - A MUST!
• 2+ years of experience in sales, account management, or a related field.
• Proven success in meeting and exceeding sales targets.
• Excellent organizational and time management skills.
• Strong interpersonal and relationship-building skills.
• Ability to work independently in a remote environment.
• Strong knowledge of social media marketing and management.
• Experience using a customer relationship management (CRM) system.
• Strong problem-solving skills and the ability to make decisions autonomously.

If you are passionate about driving sales, building lasting client relationships, and contributing to the growth of a dynamic company, we invite you to apply for this exciting opportunity with eclincher.

Join us in shaping the future of social media management.

Apply now!